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Exchange & Return Policy

All returns and exchanges require a prior authorization number. Claims for damaged or defective merchandise must be made within 10 days of receipt of the merchandise.

 

Returns are subject to a 20% restocking fee. This fee is waived for exchanged merchandise or store credit.

 

If logoed garments have been incorrectly/improperly embroidered or screen printed, our Customer Support Team must be notified immediately so that appropriate adjustments or corrective action can be taken. Please allow up to 10 days for credits to be processed.

 

Altered garments are not returnable. Therefore, it's especially important that "blank" garments shipped to someone other than the client-an embroidery shop, for example-are inspected upon delivery to check style, quantities, sizes and colors against client's original order.

 

PLEASE NOTE: If you are returning footwear you MUST return the footwear box in the condition you received it. Do not use the footwear box itself for shipping. Please place the footwear box inside another box. If the footwear box is not included in your return shipment, is damaged, taped or otherwise unusable for resale, we reserve the right to charge you $10.00 to replace the box.

 

We allow three weeks [21 calendar days] for returning eligible garment items. Please call if you believe there is an extenuating circumstance.

 

*Please call or e-mail us prior to returning/exchanging an item. We will give you a return-authorization number to ensure that your return/exchange is accepted.